Shipping & Returns

 

Shipping

We partner with several courier companies including Nightline and DHL to offer free or low-cost delivery options dependent upon the destination. Listed are the shipping costs for Ireland, and the rest of Europe. Shipping costs outside these areas will be quoted during checkout and is based on the destination, weight, and dimensions of your order.

 

Ireland – Free On Orders Over €45 
€5 on orders below this amount

Estimated Delivery*3-5 Working Days

 

Europe
Charges and Transit Time will vary depending on the destination
Determined by Weight
Get Estimate at Checkout

 

* Working Days: Monday to Friday excluding weekends & Irish bank holidays, Good Friday, and unforeseen Customs delays.

The moment an order is received we begin to process it and once dispatched we will email you the tracking details. All parcels are insured with track and trace available online.

Shipping charges exclude Customs/Duties which may be liable when exporting goods outside the European Union and are payable upon delivery.

Please note during our Christmas period (22nd November - 31st December) standard shipping can take longer. See ETA for parcels during checkout noting all delivery times are estimates. Thank you.


Returns Policy

Unwanted, unsuitable or faulty goods can be returned to Tipperary Crystal C/O Allied Imports by the customer or gift recipient and we aim to make this process as simple as possible. When you purchase online, you have a statutory right to return a Product (other than perishable produce) up to 14 days after your order has been delivered (cooling off period). We can change or cancel an order up until it is dispatched.

Unwanted / Unsuitable Goods

Here at Tipperary Crystal we are passionate about our products and service. If you are for any reason you are not satisfied with your purchase we'll be happy to offer you an exchange or refund, less the Shipping Costs, on any merchandise that is returned in its original condition, with original packaging and delivery receipt within 14 days. Please allow up to 48 hours for your return to be processed. Please note that the cost for the return is the responsibility of the customer.

Refunds will only be made to the original credit or debit card of purchase and upon review of our Customer Care Team.

In accordance with the European Directive on Distance Selling (Directive 2011/83/EU), perishable goods or customised goods (i.e. personalised or engraved items) made according to custom specifications may not be returned.

If you would like to file a dispute please visit the The Online Dispute Resolution for Consumer Disputes Platform

Faulty Goods

Faulty goods may be returned to us within 30 working days of receipt and we shall arrange a refund or replacement. Prior to returning the item, please contact us to receive a Product Return Code to ensure the item is accurately tracked. Include this code with the returned item and use a reliable courier service to return the goods.

This Returns Policy is in accordance with The European Directive on Distance Selling (Directive 97/7/EC). These terms do not affect your statutory rights.

Returns Address:

Allied Imports Ltd.
Allied House
Unit 804 Northwest Business Park Phase 3
Ballycoolin
Dublin 15
Ireland

Tel: +353 1 8809150/8809152/8809154
Fax: +353 1 8809156