Shipping & Returns

Shipping

We partner with several courier companies including Nightline and DHL to offer free or low-cost delivery options dependent upon the destination. Listed are the shipping costs for Ireland, the UK and USA. Shipping costs outside these areas will be quoted during checkout and is based on the destination, weight, and dimensions of your order.

 

Ireland – Free On Orders Over €40 
€5 on orders below this amount

Estimated Delivery*Next Working Day

Mainland UK – Free on Orders over €80 
€10 on orders below this amount

Estimated Delivery*: 2 Working Days

Europe
Charges and Transit Time will vary depending on the destination
Determined by Weight
Get Estimate at Checkout

United States
Determined by Weight
Get Estimate at Checkout: Estimated Delivery 10 Working Days

Rest of World
Determined by Weight
Get Estimate at Checkout: 
Estimated Delivery 5-15 Working Days

 

* Working Days: Monday to Friday excluding weekends & Irish bank holidays, Good Friday, and unforeseen Customs delays.

The moment an order is received we begin to process it and once dispatched we will email you the tracking details. All parcels are insured with track and trace available online.

Shipping charges exclude Customs/Duties which may be liable when exporting goods outside the European Union and are payable upon delivery.

Please note during our Christmas period (22nd November - 31st December) standard shipping can take longer. See ETA for parcels during checkout noting all delivery times are estimates. Thank you.


Returns

Unwanted, unsuitable, or faulty goods can be returned, and we aim to make this process as simple as possible.

Unwanted / Unsuitable Goods - Your Rights To Cancel An Order

Unwanted or unsuitable goods can be returned within 14 days of receipt if the goods are in perfect condition and in their original packaging. Prior to returning the item, please contact us to receive a Product Return Code to ensure the item is accurately tracked upon return. This code should then be included with the returned item.

In accordance with the European Directive on Distance Selling (Directive 2011/83/EU), customised goods made according to custom specifications (e.g. personalised products such as engraved glass) may not be returned. We are unable to exchange/refund some items such as earrings, grooming products, bath products, pillows due to hygiene and safety reasons.

Faulty Goods

Faulty goods may be returned to us within 30 days of receipt and we shall arrange a refund or replacement. Prior to returning the item, please contact us to receive a Product Return Code to ensure the item is accurately tracked.

This Returns Policy is in accordance with the European Directive on Distance Selling (Directive 2011/83/EC). These terms do not affect your statutory rights.

For more information about your Rights online, see the Competition and Consumer Protection Commission's website here: http://www.consumerhelp.ie/your-rights-online