FAQs

Every piece is handcrafted in our workshop in Tipperary, Ireland, using traditional techniques passed down through generations.

Yes, we use premium 24% lead crystal for maximum brilliance and clarity, meeting strict Irish craftsmanship standards.

Genuine pieces feature our etched logo, certificate of authenticity, and distinctive cutting patterns unique to our artisans.

Handwash with mild soap and lukewarm water. Avoid dishwashers or abrasive cleaners to preserve the finish.

This is "crizzling" from hard water minerals. Soak in white vinegar (1:3 with water) for 20 minutes, then rinse.

Never. Lead crystal may crack or shatter under rapid temperature changes.

Yes! We hand-engrave names, dates, or messages on most pieces. Allow 3-5 extra business days.

Our personalized champagne flutes (with wedding date) or the Claddagh crystal bowl are top choices.

Absolutely. Add your message at checkout, and we’ll include a handwritten card.

Yes! We ship worldwide via DHL Express with full tracking. EU delivery takes 2-3 days; USA 5-7 days.

Contact us within 48 hours with photos. We’ll replace it immediately at no cost.

Unfortunately, no. Custom pieces are made-to-order and exempt from returns.

Yes. Orders of 10+ items receive 15% off. Contact our corporate team for quotes.

Yes! We specialize in laser-engraved corporate branding on crystal plaques and trophies.

Typically 2-3 weeks for 50+ units. Rush production is available.

Depending on complexity, our artisans spend 8-25 hours cutting, polishing, and inspecting each piece.

Ireland’s soft water and skilled cutters produce deeper, more refractive cuts than mass-produced crystal.

Yes. Many are 3rd-generation cutters trained in our apprenticeship program since 1987.

Completely. Modern lead crystal is chemically stable—no lead leaches into liquids.

Weighted bases improve balance and enhance the drinking experience for spirits.

Yes. Email us the decanter model number for a perfect-fit replacement.

New holiday designs debut each September. Sign up for our newsletter for early access.

Yes. Each comes with a numbered certificate (e.g., "12/250").

Rarely. Follow us on Instagram for announcements about archive piece releases.

Yes! Book our "Master Cutter Experience" tour in Tipperary (€75/person, includes gift voucher).

We accept bespoke orders with a €1,500 minimum. Submit sketches to our design team.

Pricing reflects hours of labor (e.g., a 40-cut bowl takes 3x longer than a 12-cut tumbler).

We assess chips/cracks case-by-case. Email photos to repairs@tipperarycrystal.ie.

Yes. We use recycled glass cullet and partner with Ethical Trading Initiative Ireland.

Store in the provided pouch, avoid perfumes/chemicals, and clean with a microfiber cloth.